JIRA Administrator

Location: [Riyadh, SaudiArabia]
Experience: 4+ years
Employment Type: Full-Time 

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Job Summary:

We are seeking a skilled JIRA Administrator with experience in JIRA Service Management to manage and optimize our Atlassian tools. The role involves configuring and maintaining service desks, automating workflows, and ensuring smooth support operations across teams. Experience with Confluence is a plus.

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Key Responsibilities:

• Administer, configure, and maintain JIRA Software and JIRA Service Management tools.

• Create and manage custom workflows, fields, screens, permission schemes, and notifications.

• Implement and manage automation rules, issue types, and custom dashboards.

• Provide user management and support, including onboarding, role setup, and access control.

• Integrate JIRA with other Atlassian products (Confluence, Bitbucket, Bamboo) and third-party tools.

• Monitor system performance, troubleshoot issues, and coordinate with Atlassian support when needed.

• Train users and teams on best practices for JIRA usage and project tracking.

• Create and maintain technical documentation related to JIRA configurations and processes.

• Support Agile/Scrum teams by setting up boards, sprints, and reports.

• Work with stakeholders to continuously improve and align JIRA capabilities with business needs.

 

Required Skills & Qualifications:

• 4+ years of experience as a JIRA Administrator (with Atlassian tools)

• Strong knowledge of JIRA project configurations, workflows, JQL, and user permissions

• Experience with JIRA Service Management and Confluence administration

• Familiarity with Atlassian Marketplace apps (e.g., ScriptRunner, Tempo, BigPicture)

• Good understanding of Agile methodologies (Scrum/Kanban)

• Ability to translate business needs into JIRA configurations

• Excellent problem-solving and communication skills​

Preferred Qualifications (Optional):​

• Atlassian Certification (ACP-100, ACP-600)

• Experience with scripting tools (Groovy, Python)

• Knowledge of APIs and integrations with CI/CD tools (e.g., Jenkins, Git)

• Exposure to ITSM or DevOps environments

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